Refund Policy – Abs Herbals
At Abs Herbals, customer satisfaction is our top priority. We take utmost care in delivering high-quality herbal products that meet your expectations. However, if for any reason you are not fully satisfied with your purchase, our refund policy ensures a smooth and transparent process.
Eligibility for Refund
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Refunds are applicable only on products purchased directly from Abs Herbals official website.
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To be eligible, the item must be unused, unopened, and in the same condition as received, with original packaging intact.
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Requests for refunds must be raised within 7 days of receiving the order.
Non-Refundable Items
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Opened, used, or partially consumed products.
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Products damaged due to customer mishandling.
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Items purchased on discount, clearance sale, or with promotional offers (unless defective or damaged on arrival).
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Personalized or customized orders.
Refund Process
To initiate a refund, please contact our customer care team at info@apsherbals.com with your order details and reason for return.
Once your request is reviewed and approved, we will provide instructions for returning the product.
After receiving and inspecting the returned item, the refund will be processed to your original payment method within 7–10 business days.
Damaged or Defective Products
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If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
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We may request photos or videos as proof before approving the refund/replacement.
Shipping Costs
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Shipping charges are non-refundable.
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In cases where the return is due to an error on our part (wrong or damaged product), we will cover the return shipping cost.
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For all other returns, customers are responsible for shipping charges.
Contact Us
📧 info@apsherbals.com
📞 +91 821 926 6467